Refund policy
Return & Refund Policy
At Trendio, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within [X DAYS] of delivery.
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, and accessories.
- Be accompanied by proof of purchase or your order number.
Return Timeframe
You may request a return within [X DAYS] from the date your order is delivered. Requests made after this period may not be accepted.
Refund Process
Once we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME]. Depending on your payment provider, it may take additional time for the funds to appear in your account.
Exchanges
If you received the wrong item or would like to exchange an eligible product for a different size, color, or replacement, please contact us at [EMAIL ADDRESS]. Exchanges are subject to product availability.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS]. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Perishable goods (if applicable)
- Personal care or hygiene products that have been opened or used
Return Shipping Costs
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
- For all other eligible returns, the customer is responsible for return shipping costs unless otherwise stated.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:
Email: [trendioshopify1307@gmail.com
We're committed to making your shopping experience simple, fair, and worry-free.